Return & Shipping policy and payment info

Return Policy for Matka Foods Private Limited We at Matka Foods Private Limited are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not fully satisfied, you may return the product within 3 days of the delivery date. Return Conditions Unused Products: Only unused products in their original packaging are eligible for return. Return Process: To initiate a return, please contact our customer service at director@matkafoods.in or matkafoodspvtltd@gmail.com, or call us at +91 9640112005 or +91 9182149094. Kindly provide your order number and the reason for the return. Refund Policy In case your payment is debited but the order is not placed, or if you return a product, your refund will be processed within 7 banking working days after the product reaches our warehouse. Company Details FSSAI: 23624032001420 PAN: AASCM4564A Address: Flat No. 101, Second floor, Rd. Number 42, Ayyappa Society, Chanda Naik Nagar, Madhapur, Hyderabad, Telangana 500081 Matka Foods Private Limited is a food tech company specializing in the dessert niche. Our mission is to bring the joy of indulgence to every dessert lover, crafting a wide range of treats from traditional favorites to modern continental desserts. Our brands, Matka Foods Enterprise, and Itlu Bobbatlu, reflect our commitment to quality and authenticity, offering everything from beloved heritage sweets to contemporary delights. This platform serves as the internal hub for our outlets, facilitating seamless daily orders to our central kitchen. By ensuring smooth operations, we prioritize fresh production and timely delivery, maintaining the highest food safety and flavor standards. Domestic Shipping (India) Hyderabad Region: We deliver within 1 working day. Telangana State: Delivery within 3-4 working days. Rest of India: Delivery within 5-7 working days. Shipping Charges We offer free shipping on all orders. Order Processing Time Orders are processed within 24 hours of receipt. Once your order has been shipped, you will receive a confirmation email with tracking information. International Shipping We currently do not offer international shipping. Contact Us For any questions or concerns about our shipping policy, please contact us at: Matka foods Private Limited FSSAI: 23624032001420 PAN: AASCM4564A GST: 36AASCM4564A1ZC Address: Flat No. 101, Second floor, Rd. Number 42, Ayyappa Society, Chanda Naik Nagar, Madhapur, Hyderabad, Telangana 500081 Number: 9640112005, 9182149094 mail : director@matkafoods.in, matkafoodspvtltd@gmail.com